Refund policy
Last updated: 5 November 2026
30-day money-back guarantee
If you are not happy with a Gaard Audio product, you can ask for a full refund within 30 days of your purchase, for any reason. You do not have to explain why, although we are always glad to hear what we could do better.
How to request a refund
Our orders are processed by our reseller Paddle.com, the Merchant of Record for all our orders, so refunds are paid out by Paddle:
- Go to paddle.net and look up your order with the e-mail address you used, or use the link in your receipt e-mail, or
- contact us with your order number, and we ask Paddle to refund you.
The money goes back to the payment method you used. How long it takes to appear depends on your bank or card provider, usually a few working days.
After a refund
When an order is refunded, the serial for that order is disabled and the software stops working with it. Please uninstall the software.
After 30 days
After 30 days we cannot offer a change-of-mind refund. If the software does not work as described, your statutory consumer rights still apply: contact us and we will try to fix the problem first.
This policy works together with Paddle's refund policy and our terms and conditions.